Loading... Please wait...

Returns

Returns

Returns Policy

 

How To Return An Item

Please note: Items can only be accepted if they are returned within 28 days of the date they were received.

You can submit a return request by logging into your customer account from our storefront. Find the order that you wish to return under the ‘completed orders’ tab and click the 'Return Items' link. Note that you will not be able to submit a return request for an order that has already been refunded or partially refunded. 

You will then need to specify the Quantity to return, Return reason and Return Action. There is also the option to leave a comment. After submitting your request, you will see our return instructions, which will include the returns delivery address and instructions for returning your item(s). You will receive a confirmation email that we have received your request.

Once your returned item(s) has been received we will send you an email to notify you of this. The item(s) will then be inspected and given that it is in an acceptable condition you will receive an email to inform you that you have been refunded. Please allow a few days for the returned balance to arrive in your account.

 

Right To Cancel

Please see the Right to cancel page, should you wish to cancel your order within 14 days of receipt, but here is a quick overview:

We will acknowledge receipt of cancellation without delay. Once we receive your returned goods, we will reimburse you using the same method as used for the initial transaction.

It is your responsibility to arrange return of the goods in the event of cancellation and you must bear the direct cost of returning the goods. In the event that the goods cannot, by their nature, normally be returned by post, please contact us and we will arrange return.

If the goods have been excessively handled, causing the value to diminish, an amount may be deducted from the reimbursement.

The standard delivery cost will be refunded, this may be less than you paid if you chose an enhanced service. If only part of an order is returned, we will not refund any of the delivery cost.

CUSTOM MADE PRODUCTS ARE EXEMPT FROM THE RIGHT TO CANCEL.

 

Returns In The Event Of Faulty Goods

You have the right to return faulty goods and receive a full refund, including the cost of delivery.

We will inspect the goods and if the goods were purchased less than 6 months ago, we will accept that they were faulty at the point of sale. In the first instance, we will offer repair or replacement.

If the goods were purchased over 6 months ago, it is your responsibility to prove there was a fault at point of sale.

You have the right to request repair or replacement of faulty goods for up to 6 years from point of sale, as long as it is reasonable for them to have lasted that long.

We do not have to offer a repair or replacement if the fault is due to normal wear and tear or misuse by you.

You can turn down the offer of a repair or replacement if they product was purchased a short time ago and you have the right to a full refund. If it is impossible to repair/replace the goods, we will also issue a refund.

Please return faulty goods to Rib Shop Ltd, Workshop 3 Spearfish Road, Hamble Point Marina, Hamble, Southampton, SO31 4JD.

Electronic items will be tested and if found to be faulty, will be repaired or replaced and returned to you. In this instance, we will bear the full cost of you returning the item and the subsequent delivery of the repaired/replaced item. If the item is found to be fine under testing, no postage costs will be reimbursed and you will be required to pay our standard delivery charge for the return of the item.

 

What's News

newsletter

Copyright 2020 Rib Shop Ltd. All Rights Reserved.
Sitemap | Bigcommerce Premium Themes by PSDCenter