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Returns policy

Returns policy

Returns Policy

Right To Cancel

Please see the Right to cancel page, should you wish to cancel your order within 14 days of receipt, but here is a quick overview:

We will acknowledge receipt of cancellation without delay. Once we receive your returned goods, we will reimburse you using the same method as used for the initial transaction.

It is your responsibility to arrange return of the goods in the event of cancellation and you must bear the direct cost of returning the goods. In the event that the goods cannot, by their nature, normally be returned by post, please contact us and we will arrange return.

If the goods have been excessively handled, causing the value to diminish, an amount may be deducted from the reimbursement.

The standard delivery cost will be refunded, this may be less than you paid if you chose an enhanced service. If only part of an order is returned, we will not refund any of the delivery cost.

CUSTOM MADE PRODUCTS ARE EXEMPT FROM THE RIGHT TO CANCEL.

 

Returns In The Event Of Faulty Goods

You have the right to return faulty goods and receive a full refund, including the cost of delivery.

If the goods were purchased less than 6 months ago, we will accept that they were faulty at the point of sale. In the first instance, we will offer repair or replacement.

If the goods were purchased over 6 months ago, it is your responsibility to prove there was a fault at point of sale.

You have the right to request repair or replacement of faulty goods for up to 6 years from point of sale, as long as it is reasonable for them to have lasted that long.

We do not have to offer a repair or replacement if the fault is due to normal wear and tear or misuse by you.

You can turn down the offer of a repair or replacement if they product was purchased a short time ago and you have the right to a full refund. If it is impossible to repair/replace the goods, we will also issue a refund.

Please return faulty goods to Rib Shop Ltd, 3 Eastlands Boatyard, Coal Park Lane, Swanwick, Southampton, Hampshire, SO31 7GW.

Electronic items will be tested and if found to be faulty, will be repaired or replaced and returned to you. In this instance, we will bear the full cost of you returning the item and the subsequent delivery of the repaired/replaced item. If the item is found to be fine under testing, no postage costs will be reimbursed and you will be required to pay our standard delivery charge for the return of the item.

 

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