Privacy And Cookies Policy

Cookies and Privacy Policy

Rib Shop Ltd are committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Looking after the personal information you share with us is very important and we want you to be confident that your personal data is kept safely and securely and to understand how we use your data.

Any changes to this policy will be posted on our website.

What information we collect and why?

When you buy goods from us, you are entering into a contract with us. You will be required to provide your Full Name, Billing Address, Delivery Address, Contact Number and Email Address, even if you choose to checkout using the “guest” function.

We do not store your credit card information.

The following information is stored in the following places.

When paying by Paypal: Your details are stored on our website and on Paypal.

When paying by credit or debit card: Your details (except card details) are stored on our website, our accounts package “Sage 50 Accounts” accessed only by internal staff and SagePay, our merchant. SagePay will hold your card details but they will not be accessible by SagePay staff or Rib Shop Ltd staff.

When paying by credit or debit card in store: If you request a full invoice, we will need to take your Full Name and Address. We will keep the Merchant copy of the payment receipt. Information held on this will be your full card number and expiry number. These receipts are securely filed. WorldPay will hold your card details but they will not be accessible by WorldPay staff or Rib Shop Ltd staff.

When paying by credit or debit card over the phone: We will require your Full Name, Billing Address, Delivery Address, Contact Number and Email Address, Card Number, Expiry Date and Security Code. We enter this information directly into the terminal and do not write card details down. We will keep the Merchant copy of the payment receipt. Information held on this will be your full card number and expiry number. These receipts are securely filed. WorldPay will hold your card details but they will not be accessible by WorldPay staff or Rib Shop Ltd staff.

For all orders which require to be sent by courier, we will pass on your Full Name, Delivery Address, Contact Number and Email Address.

How do we use your information?

Data Protection states that we are allowed to use and share your personal data only where we have a proper and valid reason to do so. The law states we must have one of the following reasons:

Contract – your personal information is processed in order to fulfil a contractual agreement (e.g. in order to send your goods)

Consent – where you agree to us using your information in this way

Legitimate Interests – this means the interests of Rib Shop Ltd in managing our business to allow us to provide you with the best products and services in the most secure and appropriate way.

Legal Obligation – where there is a statutory or other legal requirements to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of ways in which we may use your personal information and which of the reasons described above we rely on to do so.

• To set up your account – Legitimate Interest (allowing us to process efficiency in dealing with such activity)
• To process your orders – Fulfilling a contract
• Notify you of your order status – Legitimate Interest (allowing us to efficiently process your order and keep you updated)
• Customer services – Legitimate Interest/Fulfilling a contract (we may contact you if there will be a delay to any part of your order)
• To report fraud – Legal Obligation
• Notifying you about enhancements to our services – Legitimate Interest

Who we share your information with and why

Delivery partners – in order for you to receive your goods, we work with a number of delivery partners. We only pass limited and relevant information to them in order to ensure delivery of your order.

Website host – we have an external website host, Bigcommerce. They will collect your data on our behalf to allow us to fulfil your order.

Payment processors – we work with Paypal, WorldPay & SagePay to process payments securely.

Keeping in touch with you

We want to keep you up to date with information about new products, special offers, and news about our business which we think may be of interest to you. We will ask you if you wish to receive this type of marketing information via email. We will not send marketing information through post, unless we include it in your order.

We will not share your information with external companies for our marketing purposes.

At any point, you will be able to unsubscribe from receiving this information.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors, including the purpose for which we use that information and our legal obligations.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the data is no longer needed by us for any of the purposes listed in the “how do we use your information” section above. The only exceptions to this are:

The law requires us to hold your personal information for a longer period, or delete it sooner, you exercise your right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required by law, we bring or defend a legal claim or other proceedings during the period we retain your personal information (in which case we will retain your personal information until those proceedings have concluded and no further appears are possible.

What are your rights?

You are entitled to request the following from us, these are called your Data Subject Rights and there is more information on the Information Commissioners Website: www.ico.org.uk

Right of access – to request access to your personal information and information about how we process it

Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

Right to erasure – to have your personal information erased

Right to restriction of processing – to restrict processing of your personal information

Right to data portability – to electronically move, copy or transfer your personal information in a standard form

Right to object – to object to processing of your personal information

Rights with regards to automated individual decision making, including profiling – rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact accounts@rib-shop.com

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with GDPR, however, we encourage you to contact us before making any complaint and we will seek to resolve any concerns you may have.

Cookie Notice

By continuing to use www.rib-shop.com, you are agreeing to our use of cookies in the manner described in this notice.

Cookies are small text files that are stored on your browser or the hard drive of your device when you visit our website. This allows our website to recognise you as a user either for the duration of your visit (using a session cookie) or for repeat visits (a persistent cookie). They are not harmful and do not contain any of your personal information such as your home address or card details.

The cookies we use fall into three broad types:

Strictly necessary cookies – These cookies are essential in helping you move around our website and use its features. Without these cookies, services you have asked for (such as adding goods to your basket) cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have visited on the internet.

Analytical/performance cookies – in order to keep our website easy to use and up-to-date, we use analytics to help us understand how our customers use our website. For example, we can see which parts of our website work best, which products are most popular and identify when errors occur.

Functionality cookies – these cookies allow website and applications to remember the choices you make (such as the language or region you are in) and provide enhanced features. The information collected by these cookies is anonymous and do not gather information about you which can be used for marketing purposes.

If you would like more information on cookies, including on how to opt-out, please visit www.youronlinechoices.com

What do we use cookies for?

They enable you to transact and to allow you to sign in to your account, as well as allowing you to make payments. They also recognise the device you are using to give you the best browser experience and they store products in your basket whilst you continue to browse the site before completing the order.

Cookies are an essential part of how our website works. We use Third Party cookies (placed there by the third parties we work with, such as Bigcommerce and SagePay).

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party and your personal information is never compromised.

Can I turn off cookies?

Yes, but if you choose not to allow the use of cookies, your experience of our website will be limited and many integral aspects of our website including the facility to add items to your basket, will be unavailable.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you need to amend the settings provided in your web browser to prevent us from storing cookies on your hard drive.